We would like to sincerely apologize for the unplanned service outage that occurred last Friday. Due to unforeseen circumstances, we had to undertake emergency maintenance work, which took longer than expected and lasted for three days.

We understand how important our services are to your operations, and we deeply regret any disruption this may have caused. Your loyalty and trust are extremely important to us, and we appreciate your patience during this time.

As a gesture of goodwill, we have applied compensation for the downtime by adjusting your monthly subscription to reflect the three-day outage. We hope this helps alleviate any inconvenience caused.

Once again, thank you for your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our support team.